Support Team Lead

Job Title: IT Service Desk SupervisorAre you a seasoned leader in the IT support field looking to take on a new challenge? As an IT Service Desk Supervisor, you will lead and manage a team of skilled professionals providing top-notch technical support to our organization.Key Responsibilities:Lead and develop a high-performing service desk team to ensure...

Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, renowned for its digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. The company's business model features a comprehensive range of proprietary products with a high-value innovative approach,...

About The RoleAs a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.Taking charge of team productivity, conducting thorough productivity reviews, and implementing...

Job DescriptionWe are seeking an experienced professional to lead our global support team.This is a challenging role that requires strong technical expertise and leadership skills. You will be responsible for overseeing the delivery of high-quality support services to our customers, ensuring operational excellence, and driving continuous improvement in our...

Job DescriptionThe primary focus of this role is to lead a team of Technical Support Specialists in delivering exceptional customer experiences and continuous improvement. The successful candidate will work closely with the team to ensure timely and effective support for Turnitin users, drive process enhancements, and foster a culture of...

About the job Team Lead (CDI/DRG) (Manila) | Onsite Work Setup/Shift: WFO / Night shift Start Date: ASAP Qualifications:Coding knowledge (ICD-10, HCPCS, Clinical codes and compliance, DRGs with MCCs and CCs) Certified coder is preferred but not required. Certifications and continuing education as required by clients CCDS (Certified Clinical...

Work Setup/Shift: WFO / Night shift Start Date: ASAP Qualifications:Coding knowledge (ICD-10, HCPCS, Clinical codes and compliance, DRGs with MCCs and CCs)Certified coder is preferred but not required.Certifications and continuing education as required by clients CCDS (Certified Clinical Documentation Specialist) and/or CDIP (Certified Documentation...

The Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...

About The Role As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation. Taking charge of team productivity, conducting thorough productivity reviews, and implementing...

Job OverviewThis role involves overseeing the daily operations of a customer support team, ensuring exceptional service delivery and driving performance improvements. Key responsibilities include supervising, mentoring, and developing a team to deliver top-tier client experiences; monitoring team performance, setting key performance indicators (KPIs), and...