Customer Support Team Lead Position
2 days ago
This role involves overseeing the daily operations of a customer support team, ensuring exceptional service delivery and driving performance improvements. Key responsibilities include supervising, mentoring, and developing a team to deliver top-tier client experiences; monitoring team performance, setting key performance indicators (KPIs), and adhering to service level agreements (SLAs).
Key Responsibilities:- Supervise a team of customer support specialists to ensure seamless day-to-day operations.
- Develop and implement processes to improve team performance and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate high-priority cases.
- Strong leadership and coaching skills with the ability to motivate and develop a team.
- Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role.
- Professional English fluency.
- Experience using Salesforce.
- Excellent communication and interpersonal skills.
This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.
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