Service Experience Transformation Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeInnovation Full time $90,000 - $120,000
Job Opportunity

We are seeking an experienced professional to drive transformative changes in our service experience.

About the Role

This key contributor position will focus on identifying business problems within the service journey and driving process redesign using targeted automation and AI applications.

Responsibilities
  • Process Innovation: Identify opportunities for new processes or fundamental shifts in existing ones, driving innovative initiatives.
  • Workflow Design: Create future-state workflows that revolutionize operational effectiveness by combining policy, process, and automation.
  • Collaboration: Partner with teams to gather insights and validate opportunities for radical improvement.
  • Solution Development: Collaborate on solution designs aligned with business intent.
  • Performance Analysis: Track and interpret performance metrics to evaluate initiative success and identify further innovation opportunities.
Requirements
  • Proven track record of driving 0-to-1 initiatives in service operations, continuous improvement, or CX strategy.
  • Strong Process Thinking: Ability to simplify complex systems and reduce waste.
  • Familiarity with AI-enhanced service environments and a vision for their transformative potential.
  • Leadership skills in discovery, facilitation, and cross-functional problem solving.
  • Business acumen and passion for building excellent, scalable systems.

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