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Team Performance Manager

2 weeks ago

Manila, National Capital Region, Philippines TDCX Philippines Full time
Job Description

This Operations Team Lead will be responsible for managing operations and airline KPIs, including service level, CSAT, and AHT.

The ideal candidate will have experience in leading, coaching, and motivating others to meet goals and metrics.

Responsibilities also include resolving operational procedures, collating statistics, and reporting on a daily, weekly, and monthly basis.