Healthcare IT Support Professional

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $50,000 - $80,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to serve as the primary point of contact for IT support requests from healthcare staff and providers.

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams.

The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

This position offers remote work flexibility, allowing you to work from home while collaborating with an international team.

You will need to have some essential tools – a reliable computer, noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

Key Responsibilities:
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Benefits:

As a remote employee, you will enjoy the flexibility to work from home and contribute to our growing business while collaborating with an international team.

Essential requirements:

Reliable computer, noise-cancelling headset, second monitor, stable internet connection, and backup internet connection are necessary for this position.

This opportunity requires a skilled technical support specialist who can effectively communicate with healthcare professionals and ensure seamless operation of IT support requests.

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