
Operations Project Specialist
1 week ago
This role is responsible for coordinating the strategic execution of key initiatives across multiple business units.
- Manage the planning, prioritization, and governance of operations projects and initiatives aligned to business goals.
- Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
- Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
- Develop detailed project plans, charters, status reports, and risk mitigation strategies.
- Bachelor's degree in Business, Operations, Industrial Engineering, or related field.
- 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment.
- Experience tracking and reporting operations compliance metrics.
Excellent analytical, organizational, and leadership skills are required for this position. The ideal candidate will have a strong understanding of project management methodologies and frameworks (Agile/Waterfall/Hybrid).
BenefitsThis role offers a competitive salary and comprehensive benefits package, including opportunities for professional growth and development.
As a valued member of our team, you will be given the resources and support necessary to excel in your role and contribute to the success of our organization.
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