Virtual Assistant

4 days ago


Davao City, Davao, Philippines RemoteVA Full time
About Us

At RemoteVA, we are dedicated to providing exceptional customer service and ensuring seamless order fulfillment experiences for our customers. We are looking for a skilled Virtual Assistant to join our team and contribute to our mission.

Job Description:

The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of ecommerce platforms and order management systems. They will be responsible for handling customer inquiries, processing orders, and resolving any discrepancies or issues that may arise.

Responsibilities:
  1. Customer Service: Respond to customer inquiries via email, chat, and phone.
  2. Order Processing: Process customer orders accurately and efficiently using our ecommerce platform.
  3. Inventory Management: Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
  4. Order Discrepancy Resolution: Resolve order discrepancies, shipping issues, and returns in a timely manner.
  5. Communication: Provide customers with updates on order status and shipment tracking.
  6. Collaboration: Work closely with the logistics team to ensure timely and accurate order fulfillment.
Requirements:
  1. Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred.
  2. Experience: Minimum of 2 years of experience in customer service, preferably in an ecommerce or retail environment.
  3. Technical Skills: Strong understanding of order management systems and ecommerce platforms.
  4. Soft Skills: Excellent communication and problem-solving skills.


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