Virtual Assistance Team Supervisor

3 days ago


Davao City, Davao, Philippines Wear The Shield Full time

Are you a motivated and experienced leader looking for a new challenge? Do you have a passion for customer service and e-commerce? We're looking for a Team Lead to join our dynamic team at Wear The Shield

As a Team Lead, you will be responsible for leading a team of Virtual Assistants and driving their success. You will work closely with agents to understand their strengths and weaknesses, provide guidance and support, and help them achieve their full potential.

Key Responsibilities:

  • Supervise agent performance, including attendance and KPI tracking
  • Conduct bi-weekly coaching sessions and address agent health and well-being
  • Perform semi-annual reviews, driving promotions and performance-based growth
  • Support agents by ensuring their needs are met and they are consistently performing at their best

Requirements:

  • 3+ years of leadership experience and customer service background
  • Strong English communication skills (written and spoken)
  • Experience with Shopify, BigCommerce, and Amazon a plus
  • Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
  • Expertise in managing performance, attendance, and KPIs
  • Skilled in bi-weekly team coaching and 1-on-1 sessions
  • Ability to assess agent health, safety, and welfare
  • Proficient in creating and analyzing performance reports
  • Experience in conducting performance reviews and agent development

Perks:

  • $6/hr + Performance & Recognition Bonuses
  • Health & Dental Insurance
  • Paid Time Off
  • Year-End Bonus
  • Performance & Recognition Incentives


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