Operational Performance Analyst
6 days ago
This Service Delivery Lead position involves overseeing the performance of our Non-Voice Team, ensuring they meet quality and productivity standards. The ideal candidate will analyze data to identify areas for improvement and implement changes to enhance operational performance.
Key responsibilities include:
- Ensuring team members meet quality and productivity targets through coaching and feedback.
- Analyzing data to identify opportunities for improvement and developing strategies to address them.
- Handling customer escalations and resolving issues in a timely manner.
- Managing daily targets, including service level and productivity metrics.
To succeed in this role, you will need:
- A minimum of 2-5 years of experience as a Team Lead in a BPO setup.
- A bachelor's degree in any field of study.
- Knowledge of bank products and services, as well as various bank and loans processes.
- Effective communication and leadership skills.
- Able to work effectively with all levels of the organization and external customers.
Security Bank is a trusted partner in the Philippines, committed to delivering exceptional customer service and operational excellence. We're looking for a skilled Service Delivery Lead to help us drive business growth and improve customer satisfaction.
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Operational Performance Analyst
1 day ago
Manila, National Capital Region, Philippines Trip Group Full timeCompany OverviewTrip.com Group is a leading travel services provider with a strong presence in Asia and globally. We have a team of over 30,000 employees and operate in multiple markets around the world.We are committed to delivering high-quality products and services to our customers, and we are constantly looking for ways to innovate and improve our...
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Performance Improvement Analyst
6 days ago
Manila, National Capital Region, Philippines Credit Corp Inc Full time**About the Role**Credit Corp Inc. is seeking a highly skilled Performance Improvement Analyst to join our team as a Digital Campaign Analyst. In this 12-month project-based role, you will work closely with senior operational leaders to optimize digital campaigns and achieve maximum performance.As a Performance Improvement Analyst, you will be responsible...
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Operations Performance Analyst
1 day ago
Manila, National Capital Region, Philippines Your Go to Recruiter Full timeJob DescriptionAs an Operations Performance Analyst at Your Go to Recruiter, you will be responsible for analyzing and managing extensive price sheets with various discount structures and promotional offers. The ideal candidate will have proven experience in pricing management or a related field, proficiency in Microsoft Excel for data analysis and...
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Performance Improvement Analyst
4 days ago
Manila, National Capital Region, Philippines Ubiquity Full timeJob OverviewThe Real Time Analyst is responsible for delivering and managing KPIs or SLAs, monitoring real-time queue and agent performance, and implementing strategies to enhance productivity and operational effectiveness. This role requires strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a fast-paced...
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Performance Metrics Analyst
4 days ago
Manila, National Capital Region, Philippines Bill Gosling Outsourcing - Philippines Full timeJob SummaryWe are seeking a skilled Quality Assurance Analyst to join our dynamic team at Bill Gosling Outsourcing. As a QA Analyst, you will play a crucial role in assessing associate performance, developing quality processes, and ensuring customer satisfaction.Key ResponsibilitiesMonitor call center interactions to evaluate associate performance.Assist in...
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Performance Analyst
3 days ago
Manila, National Capital Region, Philippines Petron Corporation Full timeJob DescriptionPetron Corporation is seeking a skilled Performance Analyst to evaluate credit risks and prepare recommendations on credit line proposals. The ideal candidate will have strong analytical skills and the ability to work effectively with stakeholders. They will be responsible for implementing and monitoring credit accommodations, as well as...
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Business Performance Analyst
1 day ago
Manila, National Capital Region, Philippines The HEINEKEN Company Full timeJob OverviewWe are looking for a highly motivated and experienced Business Performance Analyst to join our team as a Commercial Operations Manager. In this role, you will be responsible for analyzing financial and non-financial data to inform business decisions, and providing business partnering support to commercial teams.Your Key Responsibilities:Plan,...
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Call Center Performance Analyst
3 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeCall Center Performance Analyst:We are seeking a highly skilled Call Center Performance Analyst to join our team at WNS Global Services, Inc. In this role, you will be responsible for compiling and disseminating reports on volume, efficiency, production hours, and daily performance summaries.Key Responsibilities:Compile, summarize, and disseminate various...
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Sales Operations Analyst
5 days ago
Manila, National Capital Region, Philippines kuubiik Full timeJob Title: Revenue Analyst (Analyst/Sr. Analyst)Client Location: PhilippinesContract Type: Full-Time ContractAbout the Role:One of our clients is seeking a Revenue Operations Analyst / Senior Analyst to enhance their revenue processes and operational efficiency. This role bridges sales, marketing, and customer success, ensuring effective lead management, CRM...
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Sales Performance Analyst
5 days ago
Manila, National Capital Region, Philippines Cognizant Full timeAbout the RoleCognizant is looking for a Sales Performance Analyst to join our team. As a Sales Performance Analyst, you will play a critical role in ensuring the accuracy and efficiency of our sales compensation processes.Responsibilities:Analyze and resolve issues related to sales compensation.Develop and implement process improvements to enhance the...
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Performance Management Analyst
3 days ago
Manila, National Capital Region, Philippines Chimera Enterprises International Full timeJob SummaryWe're seeking a highly skilled Human Resources Analyst III to join our team at Chimera Enterprises International. In this role, you'll provide technical support to the OUSD(I&S) with a focus on performance management and augmentee programs.Attend and participate in HR, DCIPS, and augmentee meetings.Create briefing slides to provide updates on...
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Business Performance Analyst
6 days ago
Manila, National Capital Region, Philippines AVALOQ Philippines Operating Headquarters Full timeAbout Avaloq Philippines Operating HeadquartersAvaloq Philippines Operating Headquarters is an industry-leading provider of wealth management technology and services for financial institutions around the world. With a strong presence in 12 countries and over 170 clients in 35 countries, we are committed to delivering innovative solutions that meet the...
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Data Analyst for Loan Performance Optimization
17 hours ago
Manila, National Capital Region, Philippines Salmon Full timeJob DescriptionWe are seeking an experienced Data Analyst to join our POS Loans team. The successful candidate will play a decisive role in improving loan issuance strategies by turning raw data into business statements.The ideal candidate will collaborate closely with the product team, development team, and DWH team, utilizing their expertise to drive...
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Corporate Performance Improvement Analyst
2 days ago
Manila, National Capital Region, Philippines KMC Solutions Full timeCorporate Performance Improvement Analyst Job OverviewWe are seeking a motivated Corporate Performance Improvement Analyst to join our team and contribute to driving business growth through data-driven insights.Main Responsibilities:Work closely with business stakeholders to understand reporting needs and translate them into analytical solutions.Conduct...
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Business Performance Analyst
4 days ago
Manila, National Capital Region, Philippines Bounty Fresh Food, Inc. Full timeAbout the Role:As a Business Performance Analyst, you will be responsible for analyzing project data to identify trends, risks, and areas of improvement. You will work closely with cross-functional teams to develop and implement strategies that drive business results.This is a challenging and rewarding role that requires strong analytical skills, attention...
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IT Service Performance Analyst
3 days ago
Manila, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full timeAbout Our BankANZ provides banking and financial services across more than 30 markets. We operate among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With over 2,000 people in Manila, our team plays a critical role in executing our strategy and delivering what matters most to our...
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Network Performance Improvement Analyst
5 days ago
Manila, National Capital Region, Philippines COMIT Corporation Inc Full timeWe are looking for a Network Performance Improvement Analyst to join our team at COMIT Corporation Inc. As a key member of our team, you will be responsible for improving network performance and achieving committed KPIs.The successful candidate will have a university degree in telecommunications and at least 2 years of experience as a Drive Test Analyst....
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Business Performance Analyst
4 days ago
Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full timeAbout the Position: As a Business Performance Analyst at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH, you will be responsible for analyzing customer data to identify areas for improvement and making recommendations to enhance customer satisfaction.Responsibilities:Document changes to programs or procedures in a timely and clear manner.Create visual...
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Financial Performance Analyst
4 days ago
Manila, National Capital Region, Philippines Petron Corporation Full timeRole OverviewThe Credit Analyst will play a critical role in ensuring the company's financial stability by evaluating and assessing credit risks.Key ResponsibilitiesEvaluate credit line proposals and provide recommendations for Management's approval.Implement and monitor credit accommodations in accordance with established policies and procedures.Prepare and...
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Financial Operations Analyst
5 days ago
Manila, National Capital Region, Philippines One Food Group Full timeAbout the RoleWe are seeking a skilled Operations Financial Analyst to support our dynamic team at One Food Group in Metro Manila. As an Operations Financial Analyst, you will play a crucial role in providing in-depth financial analysis and reporting for our operations.This is a full-time position that offers the opportunity to work in a fast-paced,...