IT Service Performance Analyst

Company OverviewTrip.com Group is a leading travel services provider with a strong presence in Asia and globally. We have a team of over 30,000 employees and operate in multiple markets around the world.We are committed to delivering high-quality products and services to our customers, and we are constantly looking for ways to innovate and improve our...

Job SummaryWe are seeking a skilled Quality Assurance Analyst to join our dynamic team at Bill Gosling Outsourcing. As a QA Analyst, you will play a crucial role in assessing associate performance, developing quality processes, and ensuring customer satisfaction.Key ResponsibilitiesMonitor call center interactions to evaluate associate performance.Assist in...

Job DescriptionPetron Corporation is seeking a skilled Performance Analyst to evaluate credit risks and prepare recommendations on credit line proposals. The ideal candidate will have strong analytical skills and the ability to work effectively with stakeholders. They will be responsible for implementing and monitoring credit accommodations, as well as...

Call Center Performance Analyst:We are seeking a highly skilled Call Center Performance Analyst to join our team at WNS Global Services, Inc. In this role, you will be responsible for compiling and disseminating reports on volume, efficiency, production hours, and daily performance summaries.Key Responsibilities:Compile, summarize, and disseminate various...

Job OverviewThe Real Time Analyst is responsible for delivering and managing KPIs or SLAs, monitoring real-time queue and agent performance, and implementing strategies to enhance productivity and operational effectiveness. This role requires strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a fast-paced...

Key ResponsibilitiesWe are seeking a highly skilled Marketing Performance Analyst to join our team at DOXA Talent. The successful candidate will be responsible for analyzing and optimizing marketing performance using Google Tag Manager (GTM) and Google Analytics 4 (GA4).The ideal candidate will have a strong technical background in data analysis and...

We are looking for a talented Commercial Analyst to help drive business growth and profitability at Responsible Internet Sustainability Effort Inc.About the Role:The successful candidate will work closely with our leadership team to analyse sales and marketing reports, identify trends and areas for improvement, and develop strategies to enhance business...

About the Position: As a Business Performance Analyst at QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH, you will be responsible for analyzing customer data to identify areas for improvement and making recommendations to enhance customer satisfaction.Responsibilities:Document changes to programs or procedures in a timely and clear manner.Create visual...

Job SummaryWe're seeking a highly skilled Human Resources Analyst III to join our team at Chimera Enterprises International. In this role, you'll provide technical support to the OUSD(I&S) with a focus on performance management and augmentee programs.Attend and participate in HR, DCIPS, and augmentee meetings.Create briefing slides to provide updates on...

We are looking for an experienced Inventory Performance Analyst to analyze and validate vessel performance data. As part of our team, you will be responsible for:Verifying food consumption value through analysis of manning and stock reports.Analyzing consumption trends, product usage, and purchases to identify key patterns.Providing recommendations for...

Job DescriptionWe are seeking a highly skilled Data Analyst to join our team in Eastwood. As a Performance Optimization specialist, you will play a crucial role in ensuring the efficient management of call centers.Key Responsibilities:Manage workforce management systems, including IEX scheduling software and CMSIdentify triggers and provide input to...

Corporate Performance Improvement Analyst Job OverviewWe are seeking a motivated Corporate Performance Improvement Analyst to join our team and contribute to driving business growth through data-driven insights.Main Responsibilities:Work closely with business stakeholders to understand reporting needs and translate them into analytical solutions.Conduct...

THE OPPORTUNITYThe Systems Analyst is responsible for understanding and documenting the system requirements of clients, training, and knowledge transfer of the system. Implements, maintains and supports IT and information systems to meet the business needs of organizations and scale as organizations grow.DUTIES AND RESPONSIBILITIES:Identifying system...

About the Role:As a Business Performance Analyst, you will be responsible for analyzing project data to identify trends, risks, and areas of improvement. You will work closely with cross-functional teams to develop and implement strategies that drive business results.This is a challenging and rewarding role that requires strong analytical skills, attention...

TeleTech Holdings, Inc. is a global leader in delivering exceptional customer experiences. As a Quality and Performance Analyst, you'll play a critical role in driving business results by evaluating customer interactions and developing strategies to improve customer satisfaction.About the RoleThis position requires a strong understanding of data analysis and...

Job OverviewWe are looking for a highly motivated and experienced Business Performance Analyst to join our team as a Commercial Operations Manager. In this role, you will be responsible for analyzing financial and non-financial data to inform business decisions, and providing business partnering support to commercial teams.Your Key Responsibilities:Plan,...

The Service Quality Analyst is responsible for driving adherence to CBRE quality policy and objectives. This support member ensures superior stakeholder experience by driving FM operations to adhere to the Service Quality Plan.This role involves quality planning, quality assurance, quality control, quality reporting and analytics, and quality improvement....

We are looking for a Network Performance Improvement Analyst to join our team at COMIT Corporation Inc. As a key member of our team, you will be responsible for improving network performance and achieving committed KPIs.The successful candidate will have a university degree in telecommunications and at least 2 years of experience as a Drive Test Analyst....

Role OverviewThe Credit Analyst will play a critical role in ensuring the company's financial stability by evaluating and assessing credit risks.Key ResponsibilitiesEvaluate credit line proposals and provide recommendations for Management's approval.Implement and monitor credit accommodations in accordance with established policies and procedures.Prepare and...

Qualifications:Bachelor's degree in Information Technology, Business, Engineering, or any related field.Proven experience as a Business Analyst with a focus on Customer Data Platform (CDP) implementations.In-depth knowledge of Customer Data Platforms and their integration with other solutions.Strong analytical and problem-solving skills.Preferred...