Collection Specialist

5 days ago

Makati City, National Capital Region, Philippines beBeeCollections Full time ₱150,000 - ₱250,000

As a collections professional, you will be responsible for performing collection activities through outbound communication efforts using the bank's devices and documenting all transactions into the collections system for Auto and Business Express loans.

Key responsibilities include:

  • Reviewing client information before and during calls using the collections system and other resources provided by the department.
  • Communicating with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information into the collections system.
  • Updating the database with all newly acquired client information in a timely and correct manner.
  • Meeting set productivity and efficiency targets while continuously trying to improve performance related to established KPIs.

The ideal candidate should possess a bachelor's degree in any field and at least 2 years of experience in collections for cards/loans/past due. Knowledge of the bank's products and processes, BSP Circulars related to collections, and industry practice in Complaints Management is also necessary.

Additionally, excellent verbal and written communication skills are required, as well as good interpersonal skills and ability to adjust and interact with all levels of personnel. A willingness to be assigned in both Alabang and Makati office is also preferred.

What We're Looking For

  • Proven track record in collections with a strong focus on customer service.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Benefits

We offer a competitive compensation package, including a salary, benefits, and opportunities for career growth and development.

About Us

Our company is a leading financial institution that provides a range of banking services to individuals and businesses. We are committed to providing exceptional customer service and creating value for our stakeholders.

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