Collections Specialist

14 hours ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱500,000 - ₱1,000,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities:

  • Contact patients regarding outstanding copays and balances in a professional and courteous manner (soft collections).
  • Collaborate with front office staff and agents to support overall billing and collection efforts.
  • Maintain accurate records of all communication and payment arrangements in the system.
  • Meet or exceed performance goals related to collections and customer satisfaction.
  • Handle sensitive patient financial data with discretion and integrity.
Requirements

  • At least 6 months BPO experience handling a Voice Account

  • Collections experience is an advantage

  • Excellent verbal & written English skills
  • Basic MS tools knowledge (Excel, Word, Outlook)
  • Amenable working onsite in Makati
  • Willing to work night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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