Client Experience Representative

3 days ago


Manila, National Capital Region, Philippines Boldrimpact Full time

Boldrimpact is committed to building a global community where people can come together to drive positive change.

As a Senior Customer Advocate, you will play a critical role in achieving this goal by providing exceptional support to our clients.

We believe that our employees are the driving force behind our success, and we strive to create an inclusive environment where everyone feels valued and supported.

We value diversity, equity, and inclusion, and we aim to reflect these values in our hiring practices and company culture.

We believe that every individual has unique strengths and talents, and we empower our employees to use their skills and abilities to make a real impact on our clients' lives.

About the Role

You will be responsible for engaging with clients to understand their needs and preferences, collaborating with internal teams to resolve client issues and concerns, developing and maintaining relationships with clients to ensure long-term satisfaction, providing training and support to colleagues, and contributing to the development of business strategies and initiatives.

We are looking for individuals who share our passion for helping Boldrimpact grow and achieve its purpose.

The ideal candidate should be able to demonstrate a proven track record of providing exceptional customer service, excellent communication and interpersonal skills, ability to work independently and as part of a team, familiarity with CRM systems and other software tools, and basic computer skills and proficiency in Microsoft Office.

What We Offer
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Opportunities for advancement within the company
  • Flexible work arrangements to accommodate different lifestyles and needs


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