Client Experience Specialist

3 days ago


Manila, National Capital Region, Philippines Boldr Full time
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences. We create access to meaningful work in communities worldwide, uniting diverse people with shared values.

Job Description

As a Customer Advocate, you will interact with customers to address inquiries and resolve complaints regarding clients' products and services. You will collaborate with internal and external teams to handle customer needs, providing excellent service in a timely and professional manner.

Responsibilities
  • Interact with customers to provide accurate information with empathy and professionalism.
  • Perform problem tracking and ensure issues are documented, prioritized, tracked, and resolved.
  • Escalate issues properly to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
  • Deliver service excellence and maximize customer satisfaction.
Requirements
  • 6 months to 1 year of customer service experience (email, phone, or chat support).
  • Preferably with healthcare background.
  • Basic knowledge of cloud-based applications and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Strong phone contact handling skills.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Mental Health Program
  • Philhealth Coverage


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