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IT Support Specialist

1 week ago

Pasig, National Capital Region, Philippines Grundfos GmbH Full time

The IS Application Support Analyst plays a vital role in providing professional and global IT support to end users of Grundfos IS business solutions and services. Key responsibilities include handling incidents and service requests in the ServiceNow program, providing advice and guidance to users regarding system functionalities, implementing Standard and basic Normal Changes, communicating with Requesters, escalating relevant tickets, and ensuring agreed service levels are fulfilled.

Key Responsibilities
  • Handle incidents and service requests in the ServiceNow program.
  • Provide advice and guidance to users on system functionalities.
  • Implement Standard and basic Normal Changes.
  • Communicate with Requesters according to established procedures.
  • Evaluate and escalate relevant tickets to second and third-level support groups.
  • Ensure agreed service levels are met by documenting own work and proactive communication with stakeholders.