Retail Account Support Specialist
9 hours ago
We're looking for a dedicated and results-driven Retail Account Support Specialist to join our team at TORCH Solutions in Cagayan de Oro, Misamis Oriental. This is a full-time, seasonal role that plays a vital part in providing top-notch customer service to our retail clients.
Key ResponsibilitiesIn this role, you will be responsible for:
- Responding to customer inquiries in a timely and professional manner
- Providing solutions to customer needs through active listening and effective communication
- Handling customer service requests, including order placement, returns, and account management
- Maintaining accurate customer records and updating relevant systems
- Collaborating with the sales and operations teams to ensure seamless customer experiences
- Adhering to company policies and procedures to deliver high-quality customer service
To succeed in this role, you will need:
- Previous experience in a customer service or call centre role, preferably in the retail industry
- Excellent communication and interpersonal skills, with the ability to provide empathetic and effective support to customers
- Strong problem-solving and critical thinking skills to handle a variety of customer requests
- Proficiency in using computers and customer service-related software
- Flexible and adaptable to work in a fast-paced, seasonal environment
- A team player with a positive attitude and a passion for delivering exceptional customer service
TORCH Solutions offers:
- Competitive salary and incentives
- Opportunities for career growth and development
- Supportive and collaborative work environment
- Comprehensive training and onboarding program
- Flexible work schedules to maintain a healthy work-life balance
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