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Customer Support Manager

1 week ago

Manila, National Capital Region, Philippines RHK LAND CORPORATION Full time
Job Summary

We are looking for a highly motivated and organized Customer Service Officer to join our team at RHK LAND CORPORATION.

Key Responsibilities:
  • Assist in the coordination of digital projects such as the Resident's App, Buyer's Portal, Customer Relationship Management, Property Management, and Leasing Portal.
  • Lead the Customer Service team in Unit Turnovers to Residential Unit Owners and Commercial Lessees, with a goal of maximum acceptance, minimal punchlist/rejects/rectification.
  • Prepare and monitor regular and periodic reports and dashboards on various performance indicators covering digital, property management, customer service, and other aspects.
  • Perform other Customer-related functions that will be assigned from time to time, including eblasts, social media and other digital communications, customer surveys, VIP customer handling.
Requirements

The successful candidate will have experience in real estate companies and possess excellent communication skills.