Current jobs related to Customer Support Team Manager - Manila, National Capital Region - Reliasourcing Inc.

  • Customer Support Team Member

    2 weeks ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Company Overview">We are a leading organization that provides exceptional support to our customers. Our team is committed to delivering high-quality services and ensuring customer satisfaction.SalaryCompetitive salary package including comprehensive benefits and opportunities for career growth.Job DescriptionAs our Customer Support Representative, you will...

  • IT Support Service Desk Team Lead

    4 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • IT Support Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Customer Support Representative

    4 weeks ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...

  • Customer Support Officer

    2 weeks ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Your role as a Customer Support Officer will be crucial as you will be the front face for Scorptec Computers in advising and servicing Australian consumers and businesses. Your personal and career growth and development matters to us, so we strive to provide with a fun and professional environment that focuses on you and your goals.Full Job Description:Gain...

  • IT Support Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is a leading global supplier of marine provisions and stores, boasting a significant market share.We're transforming the marine supply industry through our digital marketplace, Source2Sea. Our customers enjoy 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience.Our company strives to reduce its...

  • Customer Service Representative

    6 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About the RoleWe are seeking a highly skilled Sales Coordinator who will provide critical support to the Sales Department in our branches. As a key member of the team, you will be responsible for improving productivity and ensuring seamless communication with customers.The ideal candidate will possess strong problem-solving, communication, and interpersonal...

  • Customer Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Extend Your Team Full time

    This is a remote position.Company Mission (Client):Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance...

  • Team Leader

    3 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Team Leader

    6 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Sales Team Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About Our OrganizationWe are a reputable provider of marine provisions and stores with a strong presence in the industry.We have developed a cutting-edge digital marketplace called Source2Sea, revolutionizing the marine supply industry with real-time global sourcing and logistics. Our platform provides unparalleled data transparency and convenience to our...

  • Customer Support Professional

    20 hours ago

    Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    We are seeking a dedicated professional to join our GBSS team as a Customer Support Professional. As a key member of our home loan servicing team, you will play a vital role in delivering exceptional customer service and support.Key Responsibilities:Handle customer inquiries across various channels, including phone, email, and chat.Provide support on loan...

  • Customer Service Professional

    6 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    At Global Process Manager Inc., we strive to be at the forefront of the marine supply industry through innovative solutions and exceptional customer service.We operate from over 30 locations worldwide, providing comprehensive coverage of major shipping locations. Our dedicated team of 1,800 employees works tirelessly to ensure seamless ordering and delivery...

  • Team Leader in Sales Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About Our CompanyWe are a leading provider of marine provisions and stores with a significant market presence.We have launched a digital marketplace called Source2Sea, driving the digital transformation of the marine supply industry. Our platform offers real-time global sourcing and logistics, providing valuable insights and convenience to our customers.We...

  • Salesforce Technical Support

    4 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Your Key ResponsibilitiesAs Salesforce supporter you should have a good understanding of the Salesforce platform and its features, including configuration, customization, and administration. Be comfortable with Salesforce's data model, security model, and standard user interface.Responsibilities can be summed up to:Support ticket management (ServiceNow) and...

  • Customer Experience Specialist

    6 days ago

    Manila, National Capital Region, Philippines Loop Support Full time

    We're Loop Support, a dynamic staffing agency that partners with forward-thinking companies committed to delivering outstanding customer experiences.About the RoleThis is an excellent opportunity for a motivated individual with a customer-first mindset and strong communication skills to join our team as a dedicated customer care agent.As a dedicated customer...

  • Customer Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Kajabi Philippines Inc. Full time

    Kajabi Philippines Inc. is a leading creator commerce platform that helps creators turn their knowledge, experience, and expertise into sustainable online businesses.Shift ManagerThe Shift Manager plays a crucial role in providing direct leadership to the Customer Support teams during assigned shifts, ensuring smooth transitions between coming and going...

  • MICE - Team Leader (Event Management)

    4 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Responsibilities:Booking and ticketing for FITs, Leisure and Groups.Oversee the planning and execution of MICE events.Manage a team of event coordinators and assign tasks.Coordinate with clients, vendors, and stakeholders.Handle budgeting, logistics, and event marketing support.Supervise on-site event setup and troubleshoot issues.Evaluate event success...

  • Customer Support Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Kajabi Philippines Inc. Full time

    Kajabi Philippines Inc. is a leading creator commerce platform that helps creators turn their knowledge, experience, and expertise into sustainable online businesses.Job DescriptionThe Shift Manager provides direct leadership to the Customer Support teams during the assigned shift, ensuring smooth transitions of updates between coming and going shifts,...

  • Customer Service Representative

    6 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Are you looking for a challenging and rewarding role that allows you to use your technical expertise to make a real difference in people's lives? Do you have a passion for delivering exceptional customer experiences and a strong background in IT and customer service?We are seeking a highly skilled and experienced Customer Support Officer to join our team at...

Customer Support Team Manager

3 weeks ago

Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

Job Overview:

We are seeking a highly motivated and experienced leader to manage and lead a team of customer support agents in a fast-paced BPO environment at Reliasourcing Inc.

The ideal candidate will have experience using Zendesk as a primary customer support platform and be passionate about delivering exceptional service.

Key Responsibilities:

  • Lead, motivate, and manage a team of customer support agents to achieve departmental goals and KPIs.
  • Oversee the daily operations of the team, ensuring efficient handling of customer queries via Zendesk.
  • Monitor agent performance and provide constructive feedback, coaching, and training as needed.
  • Maintain high-quality standards for Zendesk tickets.
  • Act as the point of escalation for complex customer issues and ensure swift resolution.
  • Analyze performance metrics and customer feedback to identify areas for improvement.
  • Provide regular reports on team performance and customer satisfaction.
  • Collaborate with other departments to resolve issues and improve customer experience.

Requirements:

  • At least 3 years of experience as a Team Leader or Supervisor in a BPO or customer service role.
  • Experience using Zendesk is required.
  • Strong leadership and communication skills.
  • Ability to handle customer issues under pressure.