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Senior Customer Support Manager

3 weeks ago

Manila, National Capital Region, Philippines Infinit-O Full time
Infinit-O Job Overview

We are seeking a Senior Customer Support Manager to lead our digital forms conversion team. This role is responsible for overseeing the efficient processing of customer requests, accurate quote provision, and timely work distribution.

Responsibilities include leading a team to achieve performance goals, resolving escalations, and improving operational processes. You will also oversee daily operations, handle complex customer inquiries, and maintain team performance.

To succeed in this role, you must have strong problem-solving skills, excellent communication, and proficiency in customer support software. Adaptability and attention to detail are essential in this fast-paced environment.