Senior Quality Assurance Professional

4 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeQuality Full time $60,000 - $90,000
HR Services Quality Assurance Specialist

This role is crucial for ensuring the accuracy and compliance of HR Services transactional activities.

The ideal candidate will be responsible for conducting regular quality checks, audits, and identifying opportunities for process improvements to maintain efficiency and integrity in HR Services.

Duties and Responsibilities
  • Perform thorough quality assurance reviews and audits of transactional activities (such as payroll, benefits administration, employee data management, onboarding/offboarding) to ensure compliance with company policies and regulatory requirements.
  • Identify discrepancies, errors, or inefficiencies in HRS transactions and collaborate closely with relevant teams to rectify them promptly.
  • Maintain comprehensive documentation and audit trails to support compliance reporting.
  • Prepare detailed audit reports outlining findings, trends, and recommendations for senior management review.
  • Track key quality metrics related to HRS processes and ensure they meet established service levels and benchmarks.
  • Continuously assess HR transactional processes to identify areas for improvement, ensuring they are effective, accurate, and compliant with internal standards and external regulations.
  • Work collaboratively with HR Services leadership to design and implement corrective action plans when issues arise.
Requirements and Qualifications
  • Bachelor's Degree in a relevant field (preferably HR or business-related courses).
  • Proven experience in quality assurance, audit, or process improvement, ideally within HR Services or a similar operational environment.
  • Strong understanding of HR processes, policies, and systems (Benefits Admin, Data Management, HR Ops).
  • Exceptional attention to detail and strong analytical skills.
  • Ability to work independently and manage multiple tasks efficiently.
  • Proficiency with MS Office Suite (Excel, Word, PowerPoint), HRIS systems, and audit tools.
  • Experience with continuous improvement methodologies (e.g., Lean, Six Sigma) is an asset.
  • Familiarity with working in teams, building relationships, and developing others.
  • Excellent time management, organization, and planning skills.
  • Able to work full-time on-site.
About Us

We value:

  • Safety
  • Integrity
  • Respect
  • Teamwork
  • Diversity & Inclusion
Our Priorities
  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength
Our Behaviors
  • Take Ownership
  • Act with Urgency
  • Put Customers First
  • Think Big and Deliver
  • Lead by Example
  • Pursue Continuous Improvement
  • Learn and Grow

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