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Performance Management Associate

1 week ago

Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

We are seeking a highly motivated and organized individual to fill the role of Performance Management Associate at Nityo Infotech Services Philippines Inc.

The Performance Management Associate will be responsible for managing service level situations, monitoring attendance adherence, and providing basic to intermediate-level information concerning customer contact flow, impacts, and work-states.

  • Knowledge of software applications including MS Word, Excel, PowerPoint, and Access is required, as well as experience working with eWFM tools such as Verint, Aspects, etc.

The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to communicate effectively with team members and stakeholders.