Operational Systems and Service Excellence Leader

1 day ago

Baguio City, Cordillera, Philippines beBeeOperations Full time $900,000 - $1,500,000
Overview

This role offers a unique opportunity to serve as the operational anchor of a high-performing team, ensuring seamless client delivery and exceptional service standards. The ideal candidate will combine strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.

About the Role

As the primary point of contact for clients, you will be responsible for delivering top-tier support and resolving challenges swiftly and professionally. This involves acting as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.

Key Responsibilities
  • Delivery Oversight & Client Success: Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Team Leadership, Training & Coaching: Lead, mentor, and inspire a remote team of professionals, driving performance and engagement.
  • Operational Systems & Process Optimization: Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
Requirements
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
Benefits
  • Meaningful work & growth: delivering excellent client experiences.
  • Employees are our biggest asset: career and welfare support.
  • Global reach & local impact: work with global startups from home.
Additional Information

Candidates who pass initial evaluations should expect an AI Interviewer as part of our recruitment process, supervised by Human Talent Acquisition Experts who will guide you throughout your application journey.

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