Strategic Operations Leader

We are seeking a Sr Operations Manager to join our team. The successful candidate will be responsible for coaching and supervising a group of Operations Managers and/or Team Leaders.

• Maintain and grow revenue by ensuring profitable operations, including revenue growth, margins, billing, seat utilization, and retention.
• Develop and implement training programs to ensure proficient staff development and effective employee relation/recognition programs.
• Select, train, develop, and manage the performance of direct reports and their associates, planning and assigning work in accordance with company policies and legal requirements.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, defining and implementing corrective actions as needed to meet operational performance.
• Analyze and maintain Client Service Level Agreements, implementing improvement plans as necessary.
• Ensure compliance with active contracts.
• Oversee client relationships, facilitating open communications, understanding client perspectives/expectations, and monitoring client satisfaction.
• Partner with Business Development to leverage and expand new business from clients.

• Associate's Degree preferred, with more than ten years of experience (two to four years of progressive management experience) preferred.
• Demonstrated ability to analyze and improve work processes, establishing a course of action for self and others to accomplish specific goals.
• Demonstrated ability to coach and develop action plans, maximizing performance, and providing effective feedback.
• Demonstrated ability to implement Change, flexibility to quickly adapt to changing business needs.
• Excellent communication skills, both written and verbal, with the ability to effectively present information to internal and external associates.
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Demonstrated ability to mentor, coach, and provide direction to a team of employees.
• Demonstrated ability to take initiative and ownership with a focus on continuous improvement.
• Foster customer service disposition and sense of professionalism for self and team.
• Willingness to work a flexible schedule.

This role requires a strategic leader who can drive business growth, foster strong client relationships, and lead a team of professionals. If you have a proven track record of success in operations management, excellent communication skills, and a passion for driving results, we encourage you to apply.

We are a dynamic organization dedicated to delivering exceptional results. Our team is comprised of talented professionals who share a common goal of excellence. We offer a collaborative work environment, opportunities for growth and development, and a competitive compensation package.

This role provides leadership to managers, supervisors, and/or professional staff, with accountability for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production, and/or organizational priorities. Controls resources and policy formation in the area of responsibility, with decisions guided by resource availability and functional objectives. Develops and administers performance requirements, may have budget responsibilities.