IT Help Desk Engineer

3 days ago

Manila, National Capital Region, Philippines BTSE Full time ₱900,000 - ₱1,200,000 per year

About BTSE:

Nogle PHP is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. Nogle PHP is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. 

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE's diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

We're looking for a proactive and customer-focused IT Help Desk Engineer to provide remote technical support across our global organization. In this role, you'll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in English is required, and Mandarin proficiency is highly preferred to support our diverse user base.

Responsibilities:
  • Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
  • Troubleshoot issues related to Windows/macOS, Google Workspace, Office 365, WiFi, and network connectivity
  • Escalate complex problems to appropriate teams and follow up to ensure resolution
  • Manage user accounts, access permissions, and device configurations
  • Document support cases, solutions, and user guides in the knowledge base
  • Assist with onboarding/offboarding processes including device setup and account provisioning
  • Maintain high levels of customer satisfaction through timely and professional communication
  • Collaborate with Infra, security, and operations teams to improve support workflows
Requirement:
  • 2+ years of experience in IT support, help desk, or technical customer service
  • Strong troubleshooting skills across operating systems, productivity tools, and remote access technologies
  • Fluent in English (spoken and written); bilingual in Mandarin is a strong plus
  • Familiarity with ticketing systems (e.g., Jira, JSM)
  • Basic understanding of networking, cloud services, and endpoint security
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively
Nice to have:
  • IT certifications (e.g., CompTIA A+, Microsoft 365, ITIL)
  • Experience supporting users across multiple time zones and cultures
  • Knowledge of MDM solutions
Perks & Benefits
  • Competitive total compensation package
  • Various team building programs and company events
  • Comprehensive healthcare schemes for employees and dependants
  • And many more Apply and let us tell you more

#LI-JY1

  • IT Help Desk Engineer

    3 days ago

    Manila, National Capital Region, Philippines BTSE Full time ₱900,000 - ₱1,200,000 per year

    About BTSENogle PHP is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. Nogle PHP is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored...

  • Support Help Desk

    1 week ago

    Manila, National Capital Region, Philippines Extenteam Full time ₱60,000 - ₱120,000 per year

    About UsWe're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double...

  • IT Help Desk Specialist

    1 week ago

    Manila, National Capital Region, Philippines Sealights Full time ₱250,000 - ₱500,000 per year

    Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.Now, we are expanding our footprint here in Manila, Philippines Join us and be a part of a...

  • IT Help Desk Specialist

    1 week ago

    Manila, National Capital Region, Philippines Tricentis Full time ₱900,000 - ₱1,200,000 per year

    Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.Now, we are expanding our footprint here in Manila, Philippines Join us and be a part of a...

  • Information Technology Help Desk Technician L1/L2/Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines BROCENT Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionBROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT...

  • Service Desk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱450,000 - ₱900,000 per year

    Company DescriptionWe are Eil Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for Service desk engineer to...

  • Global IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Group Shared Services Centre Full time ₱900,000 - ₱1,200,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis,...

  • Billing Support Help Desk

    2 days ago

    Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Career-defining. Life-changing.At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big...

  • Senior Service Desk Engineer 24/7

    2 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱1,200,000 - ₱2,400,000 per year

    The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on...

  • Service Desk Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...