Customer Support Team Lead

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Overview

A key leadership role is available to spearhead a Customer Support Team. In this position, you will oversee day-to-day support operations, providing guidance and mentorship to specialists. This team delivers exceptional client and user experiences by adhering to strict service level agreements and consistently meeting response time targets.

Responsibilities
  • Supervise and develop a team of customer support specialists, driving them to excel in their roles
  • Manage daily support operations including ticket management, call queues, and escalations, ensuring seamless workflow
  • Monitor team performance, set Key Performance Indicators (KPIs), and ensure consistent service delivery
  • Handle complex customer issues, acting as the point of escalation for high-priority cases
  • Collaborate with cross-functional teams to resolve issues and improve overall support infrastructure
  • Conduct regular coaching sessions, team huddles, and performance reviews to foster growth and accountability
  • Identify process improvements and contribute to building a scalable support framework
  • Track and report on customer support trends, recurring issues, and opportunities for product/service improvement
Qualifications
  • Professional English fluency
  • Experience using Salesforce or similar CRM platforms
  • Strong leadership and coaching skills, with the ability to motivate and develop a team
  • Minimum 3 years of experience in customer support, with at least 1 year in a supervisory or team lead role
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Fast learner with adaptability in a fast-paced environment
Working Conditions

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply.

  • Leading Customer Support Teams

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,500,000

    Job Title: Customer Service Team LeadTake the lead and shape our customer support teams to deliver exceptional service for e-commerce brands.This role requires a results-driven leader who knows how to balance people management with operational excellence. You will motivate, mentor, and elevate our customer support teams to achieve their full potential. Key...

  • Technical Support Team Lead

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000

    About the RoleThis is a leadership position within our Technical Support team.As a Team Lead, you will be responsible for leading a team of technical support representatives as they assist Tier 1 Support to ensure the successful support of the user base and the continuous improvement of team capabilities and performance.The primary focus of this role is on...

  • Customer Support Team Member

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱32,000 - ₱40,000

    Job OverviewWe are seeking a hard-working Customer Service Advocate to help customers troubleshoot complex issues.The ideal candidate is comfortable switching gears quickly, and passionate about delivering exceptional customer experiences.ResponsibilitiesRespond to inquiries and issues via multiple communication channels to provide timely assistance.Clarify...

  • Customer Service Team Lead

    22 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱1,328,248 - ₱1,543,104

    Job OverviewWe're looking for a results-driven leader who can motivate and elevate our customer support teams to deliver exceptional service.The ideal candidate will have a proven track record of leading high-performing teams and driving business outcomes through effective coaching and mentorship.Key responsibilities include:Leading and monitoring team...

  • Team Lead, Service Delivery

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines Mobile Full time ₱900,000 - ₱1,200,000 per year

    Team Lead, Service Delivery Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), you'll be a part of bringing humanity to business. #experienceTTEC What You'll Do Do you love leading? Looking for an opportunity to learn more about the...

  • Retail Team Lead

    7 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,500,000

    Are you a dynamic retail leader who thrives in a fast-paced environment and excels at customer service?About the Role:As a senior team member, you will be responsible for driving sales growth and delivering exceptional results.You will support operational tasks, including inventory management, staffing, and problem-solving.Motivate your team to achieve their...

  • Team Lead, Service Delivery

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), you'll be a part of bringing humanity to business. #experienceTTECWhat You'll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management...

  • Customer Experience Lead

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeExperience Full time ₱800,000 - ₱1,500,000

    Customer Experience LeadWe are looking for a skilled and dynamic Customer Experience Lead to join our team.The ideal candidate will have 1-2 years of experience in customer service, conflict resolution, and team collaboration. They will be responsible for managing customer interactions, resolving disputes, and ensuring a positive user experience.Key...

  • Senior Team Lead

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support ManagerThe role of a Technical Support Manager involves leading the technical support team to ensure efficient operations and exceptional customer service. As a key member of the Customer Support department, you will serve as a technical expert on products with customers, providing clear and concise explanations of technical...

  • Lead Verification Support Specialist

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeVerification Full time $35,000 - $55,000

    Job OverviewWe are seeking a skilled professional to join our team as a Lead Verification Support Specialist. In this role, you will be responsible for verifying the authenticity of leads and ensuring that they meet our requirements.Main ResponsibilitiesContact submitted leads to confirm their interest and verify their qualificationsForward qualified...