Technical Support Team Lead

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000
About the Role

This is a leadership position within our Technical Support team.

As a Team Lead, you will be responsible for leading a team of technical support representatives as they assist Tier 1 Support to ensure the successful support of the user base and the continuous improvement of team capabilities and performance.

The primary focus of this role is on ensuring that users have a seamless experience with our products.

You will be required to manage your time effectively to ensure that leadership duties are carried out while also maintaining a reasonable volume of case work.

In addition, you will be expected to lead by example in case quality, proactively support users of our products, and become a subject matter expert on all Turnitin Assessment Products and services.

Main Responsibilities:

  • Manage own time effectively to ensure that leadership duties are carried out
  • Lead by example in case quality
  • Proactively support users of our products
  • Become a subject matter expert on all Turnitin Assessment Products and services
About the Team

We are a remote-centric culture that empowers our team members to work with purpose and accountability in a way that best suits them.

We prioritize our team members' overall well-being through a comprehensive package that includes generous time off and health and wellness programs.

Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

We are committed to breaking down silos and collaborating effectively across teams to maximize our impact on education.

Requirements

To be successful in this role, you will need to have:

  • Experience in building customer relationships
  • 2+ years experience in a Technical Support team
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Team leadership/supervisory experience
About Us

We believe in creating a workplace where our team members can grow and develop professionally.

We offer a range of benefits to our team members, including:

  • Competitive paid time off
  • Healthcare coverage
  • Education reimbursement
  • Charitable contribution match

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