Chief Conversion Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeDigital Full time ₱3,200 - ₱5,600

At TalentPop App, we're redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer's journey.

This role is ideal for someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions. As a Digital Sales & Support Representative, you'll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts.

You will be responsible for:

  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

To succeed in this role, you should have:

  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

TalentPop App offers:

  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

If you're ready to bring exceptional service and smart sales support to the world of e-commerce, apply now

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