Home-Based Customer Support Specialist

11 hours ago

Mandaue City, Central Visayas, Philippines beBeeGrowth Full time ₱100,000 - ₱120,000
Customer Service Representative Job Opportunity

MCI is a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of clients.

We're seeking enthusiastic and motivated individuals to support customer service initiatives for well-known brands.

As a Customer Service Representative, you'll assist customers with inquiries and provide excellent service. You'll contribute to high-impact projects and have the opportunity to grow within our team.

Key responsibilities include handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and documenting interactions accurately.

To succeed in this role, you'll need:

  • Strong proficiency in English, both written and spoken
  • Prior call center experience and a quiet workspace at home
  • A high-speed internet connection and basic proficiency in Microsoft Office

Required qualifications include:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience and work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up

At MCI, we offer a competitive compensation package and comprehensive benefits that meet the unique needs of our diverse team.

Benefits include HMO coverage, dental coverage, meal allowance during training, career growth opportunities, performance bonuses, and more.

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