
Personal Injury Client Advocate
1 week ago
As a Client Care Representative, you will be the primary point of contact for clients and their law firms. Your role will involve managing incoming applications, reviewing legal documentation, communicating with attorneys, and guiding clients through each step of the funding process.
Key Responsibilities- Oversee a pipeline of incoming pre-settlement funding applications
- Communicate effectively with clients, attorneys, and medical providers to collect case details and documentation
- Provide empathetic and efficient guidance to applicants throughout the funding process
- Analyze legal documents such as police reports, medical records, and settlement documents to ensure completeness and accuracy
- Maintain CRM accuracy with timely updates on case statuses
- Monitor progress of applications and prioritize high-urgency cases effectively
- Handle sensitive legal documentation with discretion
- Familiarity with personal injury case types, including auto accidents and premises liability
- Strong communication skills and a client-centric attitude are essential
- Proficiency in Google Workspace is required
- Ability to multitask in a fast-paced, high-volume environment
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