Network Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeNoc Full time ₱2,000,000 - ₱3,000,000
Job Description:

We are seeking a skilled NOC Engineer to join our fast-growing NOC-as-a-Service team. As a NOC Engineer, you will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for our global clients.

This is a project-based opportunity with strong growth potential and comprehensive training provided.

Responsibilities:
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Required Skills and Qualifications:
  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal English communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
Benefits:
  • Competitive project-based compensation.
  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.
Why This Role?
  • Be part of a fast-growing NOC-as-a-Service team.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.

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