Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $48,000 - $72,000
Job Summary

The Customer Support Specialist will serve as the primary point of contact for learners and trainers. This role plays a pivotal part in ensuring every interaction reflects our commitment to exceptional service.

Key Responsibilities
  • Respond promptly and empathetically to learner and trainer inquiries, feedback, and technical questions via live chat, email, text, and phone.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.
Requirements
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools, chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving environment.
Why Choose Us?
  • Be part of a purpose-driven organization focused on skill-building and equity.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.

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