Dedicated Customer Support Specialist

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000
About the Role

We are looking for enthusiastic Customer Service Representatives to support various customer service endeavors. You'll assist customers with inquiries and provide excellent service.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous customer service experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Good troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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