Department Manager

5 days ago


Makati City, National Capital Region, Philippines Rosewood Hotel Group Full time

The Department Manager - Front Office is responsible for overseeing the overall operation and performance of the Front Office department. This position will ensure that the service standards expected by Hotel Management are maintained.

A successful candidate should have supervisory or officer-level experience and be proficient in hotel operations systems. They should be able to handle internal audits, cashiering, guest relations, and concerns. Additionally, the ideal candidate should be familiar with night shift responsibilities and be capable of managing them efficiently.

The Department Manager - Front Office will report to the Front Desk Manager & Duty Manager and will ensure the efficient allocation and availability of rooms, foster strong guest relations, manage the proper administration of the department, and oversee smooth operations during the night shift as a reliever to the Night Manager.

Key Responsibilities:

  • Comply with company policies
  • Familiarize oneself with all safety and emergency procedures of the hotel
  • Drive and contribute to the overall efficiency of the department
  • Maintain confidentiality and privacy of confidential documents, matters, and techniques
  • Model the Company's culture at all times
  • Take on other tasks as may be necessary or required


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