Remote Customer Service Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

This role is ideal for individuals who thrive on creating memorable experiences and are passionate about delivering exceptional customer service.

As a remote call center representative, you will handle inquiries, proactively reach out to customers, and promote products while working on high-impact projects with iconic brands.

Key Responsibilities:

  • Handle calls professionally and efficiently
  • Resolve issues on the first call through effective problem-solving
  • Research information to support customer needs
  • Document interactions and process claims
  • Guide customers to find best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to team members
  • Stay current with training and updates
  • Maintain consistent attendance and scheduling requirements

To be successful in this role, you must have prior call center experience and reside within a reasonable distance of our office. You will also require:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Responsibilities may vary depending on project requirements, but overall, we seek enthusiastic and dedicated individuals who are skilled in troubleshooting, multitasking, and self-management.

Requirements

Candidates must meet the following qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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