Technical Customer Service Expert

24 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱384,000 - ₱768,000
Client Support Representative

The primary responsibility of this role is to provide exceptional customer service and technical support to clients via phone, email, and web.

  • This involves resolving technical and product functionality inquiries in a timely and efficient manner, ensuring high levels of customer satisfaction and loyalty.
  • Collaboration with clients, team members, and resources across various global locations is also essential to achieving desired results.
  • Internal education, training, and certifications are crucial for staying up-to-date with evolving technologies and industry trends.
Qualifications and Skills
  • Education in MIS, computer science, or other technical fields is preferred, with experience in business management or finance an advantage.
  • Advanced technical skills, including proficiency in MS Windows, MS Office, system architecture, and environments, are necessary for success in this role.
  • Strong analytical and problem-solving skills, along with excellent written and verbal communication skills in English, are also required.
  • Able to work well in a team environment and adapt to changing priorities and challenges.
Responsibilities
  • Provide comprehensive technical support to clients through various communication channels.
  • Collaborate with internal teams to resolve complex issues and escalate when necessary.
  • Maintain detailed documentation of support cases, email, and knowledge base articles for client and internal use.
Benefits

This role offers opportunities for growth and development, as well as a dynamic and supportive work environment.

  • Willingness to work graveyard shifts and during holidays to support clients in USA time zones.

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