Implementation Support Professional

1 day ago


Cavite City, Calabarzon, Philippines beBeeImplementation Full time $28,800 - $57,600
Customer Experience Specialist

This role is responsible for guiding clients through the onboarding process, ensuring a seamless customer experience. The ideal candidate will have excellent communication skills and be able to work independently.

The primary responsibility of this role is to provide customer support, troubleshooting help and guidance/training to new clients in setup and address questions and concerns related to the client setup process and/or use of our tools and systems.

  • Perform mostly phone, but also email and text outreach to clients in setup
  • Follow up consistently with all clients in setup with pending roadblocks
  • Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support

We are looking for a detail-oriented individual who can multitask and work well under pressure. If you have previous experience in a support or training role and are looking for a challenging opportunity, please apply.

Requirements
  • Previous experience in a support, training, or customer service role
  • Professional manner
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines


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