Healthcare Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCare Full time $40,000 - $55,000

At Optum, we prioritize delivering high-quality care to millions of people worldwide. Our team is committed to connecting individuals with the necessary resources and services to improve their health outcomes.

As a member of our clinical support team, you will play a vital role in customer satisfaction. Your responsibilities will include managing intake, working with healthcare professionals, and providing triage and care coordination. You will also handle inquiries and resolution for our members and providers.

Primary Responsibilities:

  • Manage member requests and admission/discharge information
  • Work with hospitals and clinics to manage referrals and prior authorizations
  • Provide appropriate triage and care coordination notification cases
  • Handle resolution/inquiries from members and/or providers

This is a fast-paced, customer service environment that requires efficiency, productivity, and thoroughness. You must be able to work a flexible schedule, including evening hours.

Required Skills and Qualifications:

  • HS Diploma or GED
  • 1+ years of customer service experience analyzing and solving customer problems
  • Ability to create, edit, save and send documents utilizing Microsoft Word and Excel
  • Ability to type and talk at the same time and navigate through multiple screens

Benefits:

We offer a comprehensive benefits package, including career development opportunities, comprehensive benefits, and a culture guided by inclusion. Our mission is to help people live healthier lives and make the health system work better for everyone.

At UnitedHealth Group, we are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes. We believe everyone deserves the opportunity to live their healthiest life.

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