Support Expert

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time $76,133 - $121,833

Job Overview

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We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring excellent customer service and satisfaction.

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Key Responsibilities

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  • Respond to Customer Inquiries: You will be responsible for interacting with customers to address their inquiries and resolve complaints regarding products and services.">
  • Triage Incoming Requests: You will need to triage incoming requests, spot trends in customer issues, and flag them for the wider team.">
  • Provide Accurate Information: You will provide accurate, valid, and complete information to customers with high empathy, courtesy, and professionalism.">
  • Log and Manage Tickets: You will log, manage, and follow up on all customer support tickets.">
  • Perform Problem-Solving Tasks: You will perform problem-solving tasks, provide answers to product-related questions, and troubleshoot to ensure issues are properly documented, prioritized, tracked, and resolved.">
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Requirements

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  • Excellent Communication Skills: You will need excellent communication skills to interact with customers and collaborate with various teams.">
  • Problem-Solving Skills: You will need strong problem-solving skills to identify and resolve customer issues.">
  • Organizational Skills: You will need to have strong organizational skills to manage and prioritize multiple customer support tickets.">
  • Technical Knowledge: You will need to have knowledge of products and services to provide accurate information to customers.">
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What We Offer

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  • Opportunity to Grow: We offer opportunities for growth and development in your career.">
  • Collaborative Team Environment: We have a collaborative team environment where you can work with various teams to achieve common goals.">
  • Recognition and Rewards: We recognize and reward outstanding performance and contributions.">
"]},

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