Remote Customer Support Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱4,000,000 - ₱6,000,000
Job Description

We're seeking a highly skilled and experienced customer support professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via chat, email, or phone.

You will handle inquiries related to product information, order tracking, returns, and account concerns in a professional and friendly manner.

Our ideal candidate will have at least 1 year of hands-on experience with both Shopify and Gorgias, as well as excellent written and spoken English communication skills.

As a remote worker, you will need to work independently and handle multiple conversations at once while maintaining a high level of reliability and attention to detail.

Required Skills and Qualifications
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
Benefits
  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup — work from anywhere you're comfortable
  • Opportunities to grow with us as we scale
What You'll Need To Work From Home
  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)

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