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1 week ago
Job Title: Customer Service Representative
Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities:- Respond to customer inquiries in a professional and friendly manner
- Handle product information, order tracking, returns, and account concerns with accuracy and efficiency
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
To be successful in this role, you will need:
Essential Skills and Qualifications:- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
We offer a competitive compensation package, including:
- Paid time off so you can rest and recharge
- Health and dental insurance or a health stipend to make you feel your best
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
We value individuals who are empathetic, patient, and reliable when addressing customer concerns. If you are a team-oriented individual with a strong work ethic and attention to detail, we encourage you to apply.
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