Remote Customer Service Specialist
1 week ago
We are seeking a skilled and enthusiastic individual to support our customer service initiatives.
As a Remote Customer Service Agent, you will be responsible for handling inbound and outbound calls professionally and efficiently. Your strong communication skills and problem-solving abilities will enable you to resolve customer issues on the first call, research and retrieve information across systems, and accurately document interactions.
You must have prior call center experience and reside within 80 km of our office. Additionally, you should possess a high-speed internet connection, an appropriate quiet work environment, and strong proficiency in English, both written and spoken.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
Required Skills and Qualifications:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
Benefits:
At our organization, compensation and benefits are designed to be competitive and to grow with you. We offer a variety of benefits and incentives to support and reward our team members.
About Us:
Our organization emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.
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