Remote Customer Support Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000
Customer Support Role Overview

We're looking for experienced, empathetic individuals to join our team as remote customer support specialists.


Key Responsibilities:
  • Respond to customers via chat, email or phone in a professional and friendly manner.
  • Handle inquiries related to product information, order tracking, returns, and account concerns.
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
  • Stay informed on product updates and support practices to ensure a consistent customer experience.

Requirements:
  • Excellent written and spoken communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Ability to work independently and handle multiple conversations at once.
  • Patient and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

Benefits:
  • Opportunity to grow your career in a fully remote environment.
  • Chance to develop your problem-solving and customer service skills.
  • A supportive team that values your input and ideas.

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