Current jobs related to Call Center Management Specialist - Cebu City, Central Visayas - Cognizant

  • Remote Call Center Agent

    1 week ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    Are you a people person looking for a new challenge? Do you enjoy helping others and resolving problems? We're looking for a call center support specialist to join our team at Call Center International!About the Job: As a call center support specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, or...

  • Call Center Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    Do you have a passion for delivering exceptional customer experiences? Are you looking for a challenging and rewarding role that offers opportunities for growth and development? We're seeking a phone operator to join our team at Call Center International!About the Role: As a phone operator, you will be responsible for handling customer calls and resolving...

  • Call Center Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    Are you a customer-focused professional looking for a challenging and rewarding role? We're seeking a skilled Call Center Associate to join our team and help us deliver exceptional customer experiences. As a key member of our support team, you'll be responsible for providing top-notch service through our virtual process.Qualifications and SkillsMinimum 6...

  • Virtual Call Center Agent Needed

    2 weeks ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    Customer Support Agent NeededWe are looking for a skilled customer support agent to join our team at Call Center International.About the JobThis is an opportunity for individuals to gain valuable experience and develop their skills in a dynamic call center environment.ResponsibilitiesProvide exceptional customer service via virtual meansAssist customers with...

  • Call Center Representative

    1 week ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    Job Title: Call Center RepresentativeAbout UsWe are a leading company in the call center industry, committed to delivering exceptional customer service.Role OverviewAs a Call Center Representative, you will be responsible for handling customer inquiries and providing solutions to their concerns.Key ResponsibilitiesRespond to customer calls and emails in a...

  • Call center Agent

    1 week ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    Job Title: Call Center AgentOpen for College Graduates & Career Shifters (Tips & Guide provided)Start Date: February 12 and 26, 2025Salary: Up to Php 27,000Virtual Process, JO Agad Kahit walang resume, pasok ditoSeniority LevelEntry LevelEmployment TypeFull-timeJob FunctionCall Center / Customer Service RepresentativeAdditional InformationDayshift/Nightshift...

  • Call Center

    2 weeks ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    Massive Virtual ProcessOpen for Career ShiftersStart date on: April 21,No Final InterviewAccount: Customer Service Representative and telcoHigh school, Senior High school,Undergrad and College graduates are welcomeGood English Communication skillsOpen for newbiesLet's Kickstart your Career journeySeniority levelEntry levelEmployment typeFull-timeJob...

  • Virtual Call Center Agent

    2 weeks ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    Are you looking for a challenging and rewarding role in the customer service industry? Call Center International is seeking highly motivated and results-driven individuals to join our team as Virtual Call Center Agents.About the JobThis role is ideal for those who are passionate about delivering exceptional customer experiences and possess a strong ability...

  • Call Center Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Call Center Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Call Center Support Associate

    1 week ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    As a Call Center Support Associate at Call Center International, you will be responsible for providing exceptional customer service to our clients. This is an exciting opportunity to join a dynamic team of professionals who share your passion for delivering excellent customer service.You will have the opportunity to work with a diverse range of customers,...

  • Call Center Operations Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are looking for an experienced Call Center Operations Manager to join our team at Staff4Me. The successful candidate will be responsible for overseeing the day-to-day operations of our call center, ensuring that our customers receive exceptional service.Key Responsibilities:Manage a team of call center representatives and supervisors to achieve...

  • Call Center Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines Call Center International Full time

    At Call Center International, we are committed to delivering exceptional customer experiences. As a Virtual Customer Service Agent, you will play a crucial role in helping our clients resolve their inquiries and concerns in a timely and professional manner.Job DescriptionWe are looking for highly motivated and detail-oriented individuals who possess...

  • Virtual Recruitment Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    We are seeking a skilled Virtual Recruitment Specialist to join our team at Call Center International. In this role, you will be responsible for sourcing and recruiting top talent from around the world. Your primary duties will include creating job postings, reviewing resumes, and conducting video interviews with potential candidates.The ideal candidate will...

  • Call Center Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is urgently hiring Call Center Support Specialists who can start immediately at our onsite location.The initial screening interview will be conducted via phone, so please ensure your phone is available.RequirementsWillingness to work various shiftsProficiency in EnglishNot currently enrolled in schoolAvailable to start on the agreed...

  • Call Center Role Hiring

    4 days ago

    Tarlac City, Central Luzon, Philippines Call Center International Full time

    We are looking for a highly skilled and experienced Customer Service Representative to join our team at Call Center International.About the Role:This is a full-time position with a shifting scheduleThe successful candidate will work onsite at our site, Sm ClarkResponsibilities include handling customer inquiries and resolving issues in a timely and...

  • Call Center Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Qualfon Corporation Full time

    ResponsibilitiesOversee the daily operations of the Call Center DepartmentDevelop and implement strategies to improve call center performanceMonitor team performance and provide coaching and guidance as neededParticipate in marketing campaigns and product launchesEnsure adherence to company policies and procedures

  • Healthcare Call Center Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Key ResponsibilitiesThis position involves working as a customer support specialist in a dynamic call center environment. As a key member of our team, you will:• Handle incoming calls from patients and clients, responding to their queries and concerns• Resolve customer complaints in a professional and timely manner• Maintain accurate records of...

  • Call Center Director

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Job DescriptionWe are seeking a highly skilled and experienced Operations Manager to lead our call center team at CallTek. The ideal candidate will have a proven track record of successfully managing and leading high-performing teams, with a strong focus on customer satisfaction.Key ResponsibilitiesManage a team of call center representatives and supervisors...

  • Experienced Customer Support Required

    2 weeks ago

    Cebu City, Central Visayas, Philippines Call Center International Full time

    Call Center Agent OpportunityWe are seeking a qualified candidate to fill the role of call center agent at Call Center International.About the PositionThis is a chance for individuals to develop their skills and gain experience in a fast-paced call center environment.Key ResponsibilitiesProvide exceptional customer service via virtual meansAssist customers...

Call Center Management Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Cognizant Full time
Role Overview

Cognizant is seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for providing frontline leadership support and management of call center operations, ensuring excellent performance of customer service staff by leading teams to ensure efficiency and quality service.

This role involves meeting call center key performance indicators, maintaining a staff of capable Supervisors on the call center floor, and working closely with the Director/Customer Services to implement and coordinate both strategic and tactical plans to enhance operational and service performance.

Responsibilities
  1. Meeting call center key performance indicators
  2. Maintaining a staff of capable Supervisors on the call center floor
  3. Providing recruitment communication