Client Onboarding Manager

2 days ago

Antipolo City, Calabarzon, Philippines beBeeImplementation Full time ₱500,000 - ₱700,000
Customer Implementation Specialist

Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better.

We help local businesses hire, manage, and pay qualified workers. Our customers include leading brands from multiple sectors.

  • Burger King
  • Carl's Jr./Hardee's
  • IHOP
  • KFC
  • Culvers

Our team is expanding rapidly. We're backed by legendary VCs and industry experts.

Key Responsibilities

You will be responsible for onboarding new clients for their first 60 to 90 days. This includes:

  • Leading client onboarding for mid/large-sized clients
  • Defining and maintaining the implementation program
  • Setting accurate expectations with clients and internal stakeholders
  • Actively communicating with Account Executives and Customer Success Managers regarding client progress
  • Assisting with high-severity requests or issue escalations as needed
  • Participating in cross-functional groups to establish enhancements to communications, tools, and products

As a successful Client Implementation Specialist, you'll have the opportunity to work closely with our sales, customer success, product, and engineering teams to ensure seamless client onboarding and adoption.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • At least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations
  • Payroll experience: Experience with US payroll, either in an implementation capacity or in managing payroll in-house
  • Basic spreadsheet/database skills, and the ability to quickly learn more
What We Offer

As a valued member of our team, you can expect:

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google, and Harvard alumni

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