Customer Onboarding Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeImplementation Full time ₱776,920 - ₱1,271,340

Workstream is a mission-driven company building an all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

About This Role
  • As a full-time dedicated customer implementation specialist you will lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • You will define and maintain the implementation program for small to medium clients including timeline stakeholders and key deliverables and technical requirements.
  • Own the end-to-end implementation process for assigned accounts including successful software adoption and training to drive client success.

Responsibilities

  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications tools and products.
Who You Are
  • You are project-minded with the ability to manage multiple pieces and stakeholders to help a customer go live.
  • Detail-oriented with strong analytical and communication skills.
  • Entrepreneurial hungry passionate and tech-savvy.
  • Long-term interest in growing with a Silicon Valley-based startup (2 to 4 years).
What You Have
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company preferably managing larger more complex implementations.
  • Payroll experience: experience with US payroll either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Nice To Have
  • Startup experience (1–3 years).
  • Experience with PH payroll.
Benefits

Permanently remote position pay wired directly to your bank account $50 monthly stipend annual bonus performance-based bonuses flexible PTO company time off during major US and PH holidays company-issued device career fast track for performers and internal mobility learn from a team of Stanford MIT Google and Harvard alumni.

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