Sales Team Director

3 days ago


Angeles City, Central Luzon, Philippines Sutherland Full time
About Sutherland

We work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence.

Our expertise spans artificial intelligence, automation, cloud engineering, and advanced analytics. We drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions.

Job Description
  • In this role, you will impact the business by driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
  • You will manage administrative responsibilities, such as attendance tracking, queue administration, and corrective delivery.
  • You will influence the lives of others by developing, training, and managing team members.
  • You will strengthen relationships by establishing and maintaining communication with clients and/or team members; understanding needs, resolving issues, and meeting expectations.
  • You will keep morale high by ensuring motivational programs are in place and encouraging frequent recognitions.
  • You will impact the bottom line by producing solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • You will define Sutherland's reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
  • You will keep leaders informed by relaying important information in the form of timely and accurate reports.
Qualifications
  • You should have experience in managing a team of work-from-home direct reports.
  • You should have experience and knowledge in sales.
  • You should hold a Bachelor's degree.
  • You should demonstrate leadership skills; the ability to take the lead in making improvements and resolving issues.
  • You should possess strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
  • You should be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • You should have a proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.
  • You should have completed phase 1 of TMU.


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