Operations Leader

1 day ago

Quezon City, National Capital Region, Philippines beBeeLeadership Full time $120,000 - $166,668

Job Summary:

We are seeking an experienced Investment Operations Leader to support the day-to-day processing and transformation of our function. The ideal candidate will have a strong operational processing background, including a focus on efficiency and risk mitigation.

This role requires a highly visible leader who can drive change through relationships, thought leadership, and exceptional business knowledge.

  • Manage global cross-functional relationships and oversee services with a proven track record.
  • Escalate and resolve operational service issues promptly.
  • Ensure work integration across teams and adherence to service level standards.
  • Contribute to procedure development and ensure execution by subordinate teams.
  • Leverage expertise in investment products, operational excellence practices, and transaction/customer lifecycle to develop service capabilities.
Key Responsibilities:
  • Lead business relationship management and oversight of services with a proven track record.
  • Responsible for the escalation and quick resolution of any operational service issues.
  • Ensure that work is integrated across teams and meets service level standards.
  • Contributes to the development of overall procedures and policies.
  • Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle.
  • Support and deliver on key transformation strategies of the group, as a priority, which includes strategic reviews on existing processes and submission of business cases for prioritization in the change agenda.
  • Establish a high level of credibility and build professional relationships with our business partners and customers.
  • To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients.
  • Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
  • Manage and mitigate operational risk and ensure that issues are escalated timely and resolution is effective.
  • Validate the accuracy of operational risk heat maps and other risk assessments.
  • Accountable for timely and effective closure of audit points.
  • Timely and effective delivery on KPI and KRI reporting, business dashboards, and other metrics as required.
  • Drive the sharing of best practices, fostering collaboration, and innovation across the teams.
  • Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.
  • Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.
  • Ensure that the MBPS Governance model and Operating Standards are adhered to.
  • Participates in strategic business planning activities and helps translate to business initiatives.
  • People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate teams.

  • Operations Excellence Leader

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeExcellence Full time ₱5,000,000 - ₱8,000,000

    Operations Excellence LeaderWe are seeking a skilled Operations Excellence Leader to manage the day-to-day operations of accounts/lines of business in contact center operations.Key Responsibilities:Manage and optimize operational processes to ensure efficient delivery of services.Serve as primary point of contact with clients, providing exceptional customer...

  • Visionary Operations Leader

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

    Job Title: Senior Operations ManagerAs a senior operations manager, you will play a pivotal role in leading day-to-day operations of accounts and lines of business in the contact center. You will be the key point of contact with clients and responsible for managing the performance of operations managers and team leaders in the operations department.Key...

  • Operations Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time

    Operations Team Leader | Eastwood | Onsite | DayshiftJoin to apply for the Operations Team Leader | Eastwood | Onsite | Dayshift role at MicroSourcingJob OverviewIn general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping...

  • Senior Operations Leader

    2 days ago

    Makati City, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

    Senior Operations LeaderWe are seeking a highly experienced Senior Operations Leader to join our team. As the key operations executive, you will be responsible for leading and managing the Lease Administration team.The ideal candidate will have a strong background in operations within various shared service center roles at Director or Associate Director...

  • Senior Operations Leader

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Operations ManagerMaximize business growth as an Operations Manager in a fast-paced environment.Lead teams to achieve operational excellence through strategic planning, process improvement, and effective communication.Develop and implement plans to drive revenue growth, enhance client relationships, and optimize performance metrics.Mentor and coach team...

  • Technical Operations Leader

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time ₱700,000 - ₱900,000

    Job Title: Technical Operations LeaderWe are seeking a skilled Technical Operations Leader to join our team. As a key member of the organization, you will be responsible for leading and managing the day-to-day operations of our IT department.Demonstrated experience in leading a team of technical professionals within a complex environment.At least 2 years'...

  • Team Leader

    3 weeks ago

    Quezon City, National Capital Region, Philippines GUS Educations PH Full time

    The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations.The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high standards of...

  • Operations Leader

    7 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeDirector Full time

    Are you ready to lead the way in outsourcing operations?We're seeking a seasoned professional to oversee the smooth execution of outsourcing contracts with our clients. As a Senior Director of Operations, you will be responsible for driving improvements in service levels, transactional efficiencies, and cost management.Key Responsibilities:Operational...

  • Strategic Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000

    The Operations Director role offers a unique opportunity to lead the strategic direction of a growing team in Member/Participant Processing, driving digitization and automation efforts.Key ResponsibilitiesDevelop and execute procedures and policies to ensure seamless service delivery, leveraging expertise in investment products and operational...

  • Restaurant Team Leader

    10 hours ago

    Quezon City, National Capital Region, Philippines beBeeTeam Full time ₱1,500,000 - ₱2,500,000

    Job Title: Restaurant Team LeaderThe role of a Restaurant Team Leader is crucial in driving sales growth and achieving business objectives. As an Assistant Restaurant Manager, you will support the Restaurant Manager in implementing store programs, recommending promotional activities, and assessing operational improvements.About the PositionThis is a...