
Social Media Reputation Specialist
1 day ago
We seek a skilled Social Media Reputation Manager to oversee our online presence and ensure a positive digital footprint.
Key Responsibilities:- Monitor reviews on major platforms and respond professionally.
- Track social conversations and engage with relevant audiences.
- Draft effective responses to both positive and negative reviews.
- Evaluate sensitive issues and escalate them to internal leadership.
- Generate regular reports on online sentiment, trends, and competitor activity.
- Collaborate with leadership to ensure messaging aligns with compliance standards.
- Minimum 2 years of experience in online reputation management, social media, or digital marketing.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater).
- Understanding of U.S. business culture and professionalism in communication.
About the Role: As a key member of our team, you will play a crucial role in maintaining a positive online image and ensuring our digital presence is aligned with our values.
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