Product Ambassador

6 days ago

Sorsogon, Bicol, Philippines beBeeAdvocate Full time ₱4,000 - ₱6,000

Job Description

Unlock Your Revenue Potential

Apollo's mission is to empower customers to maximize their revenue growth through innovative solutions and expert support.

The Role

We seek dedicated professionals to join our team as Product Advocates, delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

Key Responsibilities:

  • Provide technical and product support in digital and voice channels.
  • Troubleshoot and resolve customer issues effectively.
  • Stay up-to-date on product changes and new features.
  • Proactively expand knowledge to inform internal discussions.
  • Ensure customers understand key features and benefits aligned with their goals.
  • Adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

Qualifications

  • Minimum 2 years of experience in entry-level tech Customer Support or Technical Support roles.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.

Preferred Qualifications

  • Background in SaaS or technology-focused roles.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Strong foundational knowledge of integration and filtering systems.
  • Basic programming knowledge.

About Our Company Culture

At Apollo, we foster a culture of continuous improvement, driven by a shared mission to help customers unlock their full revenue potential. We're energized by finding smarter, faster ways to get things done using AI and automation.

Why You'll Love Working at Apollo

Our collaborative environment empowers you to take ownership of your role, make a real impact, and thrive in a fast-paced dynamic setting. If you're looking for a place where your work matters, push boundaries, and grow professionally – Apollo is the perfect fit.

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