Telecom Services Coordinator

1 day ago

Bacolod City, Western Visayas, Philippines beBeeProvisioner Full time ₱90,000 - ₱1,283,444

Job Overview

The Number Provisioning Specialist plays a crucial role in managing and optimizing the transfer and setup of customer numbers and services.

  • Coordinate and execute the number porting process, including contacting customers to verify details, liaising with carriers and resellers, and troubleshooting issues.
  • Handle provisioning tasks, such as setting up new services, modifying existing services, and deactivating services as needed.
  • Monitor and manage porting and provisioning requests to meet service level agreements (SLAs) and performance targets.
  • Assist with CNAM/DL operations involving CNAM/DL submissions and updating clients accordingly as needed.
  • Communicate issues and concerns quickly while also tracking escalations for resolution.
  • Communicate effectively with clients to keep them informed and respond to their concerns as required.
  • Provide feedback to improve our processes.
  • Maintain accurate records and documentation for all porting and provisioning activities.

This role requires very high attention to detail and a commitment to maintaining high customer satisfaction levels. The ideal candidate will work well in a team-oriented environment and be willing to work flexible shifts.

Requirements

  • Bachelor's degree graduate, preferably in Electronics and Communication Engineering, Information Technology, or Business Administration courses.
  • At least 2 years of experience in a related position will be accepted in place of a degree.
  • Experienced in customer care, help-desk support, or customer support.
  • Basic understanding of number provisioning is preferred.
  • Must read, write, and speak professional-level English.

About Us

We are a leading provider of next-generation communications and managed services that has been in business for decades with thousands of business customers who rely on our products, services, and teams to support their critical underlying network infrastructure.

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